Support

Contact

Email: hello@duskwatch.app.

Write to us about the app, a subscription, the waitlist or your data. Please include the app version, from Settings > About Duskwatch, and what you expected to happen. Never send a DigitalOcean token, password or screenshot that shows account details.

In the app, Settings > About Duskwatch > "Contact support" opens this page.

Reporting a security problem

Report a vulnerability to hello@duskwatch.app.

Include the steps to reproduce it and the app version. Please give us a reasonable time to fix it before you share it publicly. The security page explains how the app protects your access.

How do I sign in?

Tap "Sign in with DigitalOcean" and sign in on DigitalOcean's own page, then choose the team. Sign-in asks only to view your resources. Duskwatch never sees your password, and your sign-in stays in your iPhone's Keychain.

To add another team, use "Add team" in Settings. More than one team is part of Duskwatch Pro. To remove a team from this iPhone, use "Sign out" in Settings. You can also revoke the permission on DigitalOcean's side at any time.

Can I try it without an account?

Yes. On the first screen, tap "Try with sample data". A made-up team loads on your iPhone, and nothing connects to DigitalOcean. Every screen works, and actions are simulated.

The "Sample data" bar above the tab bar lets you switch scenarios, send a sample alert, or leave with "Exit and sign in".

How do I turn on alerts?

Alerts are part of Duskwatch Pro. Open the Alerts tab and tap "Turn on alerts", allow notifications, then tap "Continue to DigitalOcean" and choose the same team on DigitalOcean's page. This gives our alert server its own read-only permission: it can see status, but it cannot change anything.

To check that alerts reach your iPhone, tap "Send test alert". Quiet hours and the alerts you get for each team are in Settings > Alerts.

Alerts depend on DigitalOcean, our server, Apple's push service and your iPhone's settings, such as Focus, so they can be delayed. Keep DigitalOcean's own alerts for anything critical.

How do I silence a noisy resource?

On a droplet, app, database or uptime check, open the ⋯ menu and tap "Mute alerts…". Choose 1 hour, 8 hours, 24 hours or "Until I turn it back on", then swipe to confirm. A mute applies to every iPhone on your account. Muted alerts are still recorded in the history.

To get alerts only for some resources or DigitalOcean projects, open Settings > Alerts, choose the team, then "Alert scope". "Muted resources" on the same screen lists every mute, with Unmute.

Managing or cancelling Duskwatch Pro

Duskwatch Pro is an auto-renewable subscription sold by Apple. To change plans or cancel, open iOS Settings > your name > Subscriptions, or the App Store. Cancel at least 24 hours before the end of the current period to stop the next renewal; you keep Pro until then. Deleting the app does not cancel a subscription.

New subscribers may get a 7-day free trial. Cancel at least 24 hours before it ends if you do not want to be charged.

Refunds

Apple handles payments and refunds, and we cannot issue refunds ourselves. To ask for one, go to reportaproblem.apple.com and sign in with your Apple Account.

Restoring purchases on a new iPhone

A subscription belongs to your Apple Account. On a new iPhone, or after reinstalling, tap "Restore purchases" in Settings or on the Duskwatch Pro screen, signed in to the App Store with the same Apple Account. Alerts under one subscription work on up to 5 iPhones.

Your data in the app

If you use alerts, Settings > Alerts has "Export my alert data", a copy of everything our alert server holds about your installation, and "Delete my alert data", which deletes it and revokes the server's read-only permission. Turning a team's alerts off deletes its alert data within 24 hours.

Signing out of a team deletes its data from your iPhone, and deleting the app removes the rest. The app does not tell us who you are, so we cannot find your app data from an email address; we will help you do it from the app.

The privacy policy explains what the app and our alert server keep, and for how long.

Is Duskwatch made by DigitalOcean?

Duskwatch is an independent app. It is not affiliated with, endorsed by, or sponsored by DigitalOcean. DigitalOcean is a trademark of DigitalOcean, LLC.

For problems with your DigitalOcean account, billing or services, contact DigitalOcean's support. For anything about the Duskwatch app, write to us.

Joining the waitlist

You are on the list as soon as you submit your address; there is no confirmation email. We email you once when Duskwatch is on the App Store, plus the TestFlight invite or build notes if you asked for them.

Leaving the waitlist

Every email has a one-click unsubscribe link at the bottom. It stops all emails from the waitlist, including build notes.

If you have lost the emails, write to hello@duskwatch.app and we will remove you.

Deleting or getting a copy of your waitlist data

To have your address, name and survey answers deleted, or to get a copy of them, write to hello@duskwatch.app. We may ask you to confirm from the address on the list. We answer within one month.